PRIVACY POLICY

Here is the privacy policy to help you understand how this site collects visitor data.

Privacy Policy

Last updated: 3rd July 2026

Who I am

KM Physiotherapy is an independent private physiotherapy service providing specialist community-based physiotherapy services, including home visits and rehabilitation support.

This website is operated by Squarespace.

Contact details

Email: kate@kmphysiotherapy.co.uk

Phone: 07898229925

Address: 150 Hurst Street, Oxford, OX4 1HG

Professional Registration

KM Physiotherapy provides physiotherapy services in accordance with professional and regulatory requirements.

The treating physiotherapist is registered with:

  • Health and Care Professions Council (HCPC)

  • Chartered Society of Physiotherapy (CSP)

Professional obligations may require us to keep clinical records and process healthcare information.

Information I Collect

I may collect:

  • Name

  • Address

  • Email address

  • Telephone number

  • Date of birth

  • Emergency contact details

  • Medical history and healthcare information

  • GP and healthcare professional details

  • Appointment and treatment records

  • Information submitted through contact forms or booking enquiries

  • Website usage information including cookies and analytics

How I Use Your Information

Your information may be used to:

  • Arrange appointments and home visits

  • Assess and provide physiotherapy treatment

  • Maintain clinical records

  • Communicate regarding appointments and treatment plans

  • Send invoices and manage payments

  • Meet legal, professional, and regulatory obligations

  • Improve our website and services

Health Information and Clinical Records

As part of providing physiotherapy services, I collect and store health-related information which is classed as special category data under UK data protection law.

I only collect information relevant to your care and maintain confidentiality in line with professional standards.

Clinical records may be retained in accordance with legal, professional, and insurance requirements.

Our Clinical Management System

I use: Cliniko to manage appointments, clinical notes, communications, and patient records.

Information stored within this system is processed securely in accordance with data protection requirements.

Lawful Basis for Processing

I process personal data under the following lawful bases:

  • Performance of a contract (providing physiotherapy services)

  • Legal obligations

  • Legitimate interests in operating our practice

  • Provision of healthcare services

  • Consent where required

Sharing Information

I do not sell personal information.

We may share information with:

  • Your GP or other healthcare professionals (where appropriate or with consent)

  • Our practice software providers and service partners

  • Accountants, insurers, or legal advisers where necessary

  • Regulatory bodies if legally required

Community and Home Visits

As a community-based service, I may collect address information and location details necessary for arranging home visits and delivering treatment safely.

How Long We Keep Information

I retain records only for as long as necessary to meet clinical, legal, insurance, and professional obligations.

Retention periods may vary depending on the type of information held.

Website Cookies

My website may use cookies and analytics services to improve website functionality and monitor website performance.

You can manage cookies through your browser settings.

Your Rights

You may have the right to:

  • Access your information

  • Correct inaccurate information

  • Request restriction of processing

  • Object to certain processing activities

  • Request deletion where applicable

  • Withdraw consent where consent applies

Requests can be made using the contact details above.

Complaints

If you have concerns regarding how your information is used, contact me first.

You also have the right to contact:

Information Commissioner's Office (ICO)

Confidentiality

Your personal information and special category health information will be collected, stored, and processed securely for the purposes of:

  • Providing physiotherapy assessment and treatment

  • Maintaining accurate clinical records

  • Managing appointments and communication regarding your care

  • Meeting legal, professional, insurance, and regulatory obligations

You have rights under UK GDPR, including the right to request access to your information, request correction of inaccurate information, and ask questions about how your data is processed. 

Analytics

This website collects personal information to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

I provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Visitor Data Forms

When you submit information to this website via webform, I collect the data requested in the webform in order to track and respond to your submissions. I provide this information to Squarespace, our website hosting provider, so that they can provide website services to me and help me manage my relationship with you.

Website visitors

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Changes to This Privacy Policy

This policy may be updated periodically. The latest version will always be available on this website.

KM Physiotherapy Limited trading as KM Physiotherapy ("KM Physiotherapy", "me"or "I ") is committed to protecting and respecting your privacy. By visiting kmphysiotherapy.co.uk or by using or accessing our services, you consent to me processing your personal data in accordance with this Privacy Policy (the "Policy").

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection legislation (together, the "Data Protection Legislation"), the data controller is KM Physiotherapy Limited, a company registered in England and Wales with company number 17299093, whose registered office is 150 Hurst Street, OX4 1 HG